When Weedmaps orders fail to appear in the Treez Fulfillment dashboard, it is often due to validation errors, with purchase limit violations being a common cause. This article explains the reasons behind such issues and provides troubleshooting steps to resolve them.
Common Causes of Missing Weedmaps Orders
1. Purchase Limit Violations
One of the most frequent reasons for Weedmaps orders not syncing with Treez Fulfillment is a violation of purchase limits. For example, if a customer attempts to order more than the allowed quantity of a specific product category (e.g., concentrates exceeding the permitted grams), the order will fail validation and will not flow into Treez Fulfillment. The API response in such cases typically indicates a PURCHASE_LIMIT_EXCEEDED error.
2. Misconceptions About Missing Information
A missing last name on a Weedmaps order is not a cause for the order failing to appear in Treez Fulfillment. The last name field is required during checkout on Weedmaps, so this scenario does not occur. Instead, the actual issue is often related to purchase limit violations.
Troubleshooting Steps
To address issues with Weedmaps orders not appearing in Treez Fulfillment, follow these steps:
Verify Purchase Limits - Check whether the order exceeds category or daily purchase limits (e.g., concentrates, flower, etc.). - Confirm with the customer if they encountered an error during checkout on Weedmaps. If limits were exceeded, an error message should have been displayed.
Test Order Syncing - Submit a test order to confirm whether other orders are syncing normally. If the test order appears in Treez Fulfillment, the issue is likely isolated to the specific failing order.
Check Fulfillment Filters - Ensure that no filters are set in Treez Fulfillment that would hide Weedmaps as a source.
Key Takeaways
Purchase limit violations are the most common reason for Weedmaps orders not appearing in Treez Fulfillment.
Missing last names are not a cause of this issue, as the last name field is mandatory during checkout.
Troubleshooting steps include verifying purchase limits, testing order syncing, and checking fulfillment filters.
By following these guidelines, you can identify and resolve issues preventing Weedmaps orders from appearing in Treez Fulfillment.