Question:
How do I view my TreezPay payment activity?
Answer:
Navigate to Reports -> Sales -> Payments
Select the desired date range, you can also export a detailed report as a CSV file by clicking on the three vertical dots in the top right corner.
By default, we excluded “Processor Fees” & “Processor Tips from the “Gross Receipts Paid” calculation. If you would like to include “Processor Fees & Tips” in Gross Receipts, you will need to enable it in Configurations.
Navigate to Configuration -> Config Page -> Point of Sale -> User Interface and Reporting
Skip To:
Integrated PIN Debit or ACH:
Navigate to the processor portal > “Transactions” report
Filter by “custom” date range
Select “POS” and choose date
This ensures the transactions are grouped by POS/terminal time rather than gateway server time
Export report to CSV
Sum original amount
Ensure this amount reflects the “Debit” amount recorded in Treez for the same processing period
Sum the after amount
Subtract the difference between original and after amount
This should be the total due in tips and fees (if fees are recorded here and not in Treez)
Sum the Tip column
Sum the Fee column
Back out tip and fee amounts and your totals will match
Cashless ATM
The workflow is the same as outlined above. Determine where your fees are recorded.
Please Note: If fees are enabled on CATM then you need to back out fees so that you can see the reports do align.
Non-Integrated Pin Debt:
Treez cannot recommend SOPs for this as we do not have insight into the Processors or their workflows as they are not integrated into Treez.
More Tips:
Deposit times:
Funds from ACH or EFT payments usually become available in 3 to 5 business days
Funds for collecting debit card transactions are usually processed within 24 hours of the completion of a transaction.
Funds for cashless ATM transactions usually appear within 3 days
Using the “Verify Sale” button:
For Integrated Pin Debt and Cashless ATM, click if an error is returned.
For ACH transactions, if there is NO response, click this button.
For Non-Integrated PIN Debit, the Verify Sale button does not apply as we have no connection to these processors.
Other Resources: