Verify The Password
Make sure you’re using the correct password setup for your SellTreez account. Passwords are case-sensitive, so double-check that you’re entering the correct casing.
If you’re unable to log in, contact a Manager or another employee with access to Configuration > User Management. They can reset your password as the first troubleshooting step.
Syncing Windows Time to Fix Login Issues
If your Windows Time is not accurate, your browser’s login cookie may be invalidated, causing login failures. This is a security measure since altering system time can create vulnerabilities. Don’t worry — syncing your Windows clock usually resolves the issue.
Steps to Resync Windows Time
Open the Start menu.
Search for “Command Prompt.”
Right-click the result and select “Run as administrator.”
In the Command Prompt window, type:
w32tm /resync
and press Enter.
Windows will immediately resync the system time.
Confirm your Windows clock now shows the correct time.
Try logging in again.
Enable 3rd Party Cookies in Chrome
SellTreez requires 3rd party cookies to be enabled in order for login to work properly. If your Chrome browser is set to block them, follow the steps below to allow cookies.
Steps to Enable 3rd Party Cookies:
On your computer, open Chrome.
Click the three dots in the upper-right corner of your browser.
From the menu, select Settings.
In the left-hand menu, click Privacy and security.
Select Third-party cookies.
Choose “Allow all cookies.”
Important: If you block third-party cookies, all cookies and site data from other sites will be blocked, even if the site is allowed on your exceptions list.