TreezPay: Reconciliation SOPs

Question: 

How do I view my TreezPay payment activity?

Answer: 

Navigate to Reports -> Sales -> Payments

Select the desired date range, you can also export a detailed report as a CSV file by clicking on the three vertical dots in the top right corner.

By default, we excluded “Processor Fees” & “Processor Tips from the “Gross Receipts Paid” calculation. If you would like to include “Processor Fees & Tips” in Gross Receipts, you will need to enable it in Configurations.

Navigate to Configuration -> Config Page -> Point of Sale -> User Interface and Reporting 

Skip To: 

• Integrated PIN Debit or ACH
• Cashless ATM
• Non-Integrated PIN Debit
• More Tips

Integrated PIN Debit or ACH:

• Navigate to the processor portal > “Transactions” report
• Filter by “custom” date range
• Select “POS” and choose date 
  • This ensures the transactions are grouped by POS/terminal time rather than gateway server time
• Export report to CSV
• Sum original amount
• Ensure this amount reflects the “Debit” amount recorded in Treez for the same processing period
• Sum the after amount
• Subtract the difference between original and after amount
• This should be the total due in tips and fees (if fees are recorded here and not in Treez)
• Sum the Tip column
• Sum the Fee column
• Back out tip and fee amounts and your totals will match

Cashless ATM

The workflow is the same as outlined above.  Determine where your fees are recorded. 

Please Note:  If fees are enabled on CATM then you need to back out fees so that you can see the reports do align. 

Non-Integrated Pin Debt:

Treez cannot recommend SOPs for this as we do not have insight into the Processors or their workflows as they are not integrated into Treez. 

More Tips:

Deposit times:

• Funds from ACH or EFT payments usually become available in 3 to 5 business days
• Funds for collecting debit card transactions are usually processed within 24 hours of the completion of a transaction.
• Funds for cashless ATM transactions usually appear within 3 days

Using the “Verify Sale” button: 

• For Integrated Pin Debt and Cashless ATM, click if an error is returned.
• For ACH transactions, if there is NO response, click this button. 
• For Non-Integrated PIN Debit, the Verify Sale button does not apply as we have no connection to these processors. 

Other Resources: 

TreezPay: What Are the Differences Between TreezPay Types? 

TreezPay: Debit Tip Workflows & Reconciliation (2Accept)

TreezPay: Standard SOPs for Card Payments