How Do I Return a Package to a Vendor and then Reaccept It?

Question:

How do I return a package to a vendor and then reaccept it?

Answer:

Navigate to Inventory Management > Inventory Control

• Search for the METRC package tag number and open the package card 

• Scroll down to the “METRC Information” section and check the fields for accuracy

• If the information entered is different than what is supposed to be there you can resolve the issue(s) by following the steps below

How To Resolve:

• Perform a Return To Vendor action on the package(s). Directions for this process can be found here: Returns to Vendor in METRC and Treez
• Once this has been completed, the client will need to reach out to the vendor and have them correct the erroneous information. 
• After the vendor corrects the information, they’ll reaccept the package on a new invoice.