What Can I Do When Packages Accepted from METRC are Incorrectly Counting Against a Customer's Purchase Limits?

Question:

What can I do when packages accepted from METRC are incorrectly counting against a customer’s purchase limit?

Answer:

The first thing you’ll want to check is the METRC package information located in the package card in Inventory Management. 

Sometimes, the vendor/distributor will enter the package weight/amount or UoM incorrectly which will in turn cause the purchase limits to calculate incorrectly.

Troubleshooting Steps:

• Enter the POS and confirm the package purchase limit behavior.

• Take note of exactly how much the purchase limit calculator is saying the package weighs.

• Navigate to Inventory Management > Inventory Control

• Search for the METRC package tag number and open the package card. 

• Scroll down to the “METRC Information” section and locate the “Product Weight” and “Product Weight UoM” fields. 

• If the information entered for these categories is different than what is supposed to be there, then you’ve successfully identified the cause.

Next Steps: 

• Perform a Return To Vendor action on the package(s). Directions for this process can be found here - Returns to Vendor in METRC and Treez

• Once this has been completed, the client will need to reach out to the vendor and have them correct the erroneous information. 

• After the vendor corrects the information, they’ll reaccept the package on a new invoice.