NOTE: Manually uploading CSVs into Metrc should only be used as a last resort to resolve stuck tasks that remain after first resending tasks from Metrc Control. Please verify any edits you make to the CSV for accuracy before importing it to Metrc. If further assistance is required, please contact support.

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• Uploading Stuck Sales to Metrc
• Uploading Stuck Adjustments to Metrc

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Uploading Stuck Sales to Metrc

In this section, you’ll export a CSV of the remaining sales, make any necessary corrections, and manually upload them into Metrc.

Step 1: Navigate to Inventory > Compliance Management > Metrc Control.

Step 2: Click the vertical 3 dots in the upper right-hand corner and then click Export Sales.

Step 3: Open the CSV that downloads to your computer in your preferred editing software.

Step 4: Verify the information is complete and correct in Columns A - H. Some data points to check:

Patient/Caregiver License Number

If the sale is Medical:

• Customer Type (Column B) should be 'Patient'.
  In Michigan, this field may also be 'ExternalPatient' if the patient's license is from a different state.
• Patient License Number (Column C) is required. If a caregiver purchased on behalf of a patient, Caregiver License Number (Column D) is also required. 
• Patient License Number must be free from any special characters. 

If the sale is Recreational:

• Customer Type (Column B) should be 'Consumer'.
• Patient License Number (Column C) and Caregiver License Number (Column D) should be blank.

Package
If a package is no longer under your license in Metrc, you’ll be unable to report any sales on it. Check that the package has not been transferred out to another license by searching for the package number in the ‘Active’ packages tab of your Metrc portal. 

If this is the case, remove the package’s lines from the CSV before uploading. 

Step 5: Delete the header row and Columns I-U. Then Save your changes to the CSV.

Step 6: Navigate to Metrc and log in.
Tip: This process requires the appropriate permissions to View and Edit sales. 

Step 7: Click the Data Import icon in the upper right-hand corner.

Step 8: Scroll to the tab Sales (New) and click Select files…

Step 9: Locate and click your edited sale CSV and click Upload.

Step 10: After the upload completes, navigate back to the Metrc Control page. Select the sales you just uploaded into Metrc by checking the box on each sale’s row and click the Dismiss button.

NOTE: You cannot undo a Dismissal! Make sure you verify this action carefully before taking it.

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Uploading Stuck Adjustments to Metrc

In this phase, you’ll export a CSV of the remaining transactions, make any necessary corrections, and manually upload them into Metrc.

Step 1: Navigate to Inventory > Compliance Management > Metrc Control.

Step 2: Click the vertical 3 dots in the upper right-hand corner and then click Export Adjustments.

Step 3: Open the CSV that downloads to your computer in your preferred editing software.

Step 4: Verify the information is complete and correct in Columns A - G. Some data points to check:

Package
If a package is no longer under your license in Metrc, you’ll be unable to report any sales on it. Check that the package has not been transferred out to another license by searching for the package number in the ‘Active’ packages tab of your Metrc portal. 

If this is the case, remove the package’s lines from the CSV before uploading. 

Step 5: Delete the header row and Columns H-M. 

Step 6: Enter your employee number in Column G, and Save your changes to the CSV.
Tip: All employees of a dispensary are required to have a unique identification number. These are assigned internally, not by regulators or Metrc. If you don’t know your employee number, contact your store’s manager or compliance department. We recommend storing employee numbers on their User Management profile for easy reference. 

Step 7: Navigate to Metrc and log in.
Tip: This process requires the appropriate permissions to View and Edit sales. 

Step 8: Click the Data Import icon in the upper right-hand corner.

Step 9: Scroll to the tab Package Adj. and click Select files…

Step 10: Locate and click your edited sale CSV and click Upload. 

Step 11: After the upload completes, navigate back to the Metrc Control page. Select the adjustments you just uploaded into Metrc by checking the box on each adjustment’s row, and click the Dismiss button in the lower right-hand corner. 

NOTE: You cannot undo a Dismissal! Make sure you verify this action carefully before taking it.

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