The following 2D barcode scanners are supported in Treez and can be purchased by visiting our approved hardware list. To determine which scanner you have, check the model number shown on the bottom of the scanner after the ‘P/N’ text. In the example below, the barcode scanner would be a DS9208 — SR. To configure your barcode scanner, follow the steps below for your particular model.
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Zebra DS9208 Series |
Zebra DS9308 Series |
Zebra DS2200 Series
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Troubleshooting |
TIP: ‘SR’ scanner variations are typically cheaper to purchase and can handle product barcodes and some driver's licenses. On the other hand, ‘DL’ scanner variations are typically more expensive to purchase and can handle product barcodes and many more variations of driver's licenses — including newer encrypted state IDs.
TIP: When scanning the back of a driver’s license, cover up the traditional 1D barcode at the top of (some) licenses for optimal read performance.
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DS9208 — SR
Scan the following QR codes in the order shown below. Wait for the scanner to beep to acknowledge a new configuration before moving on to the next code.
TIP: You can hold the barcode scanner up to your computer screen and scan the following QR codes, just make sure your screen brightness is turned up.
Step 1: Configure 1D barcode scanning by scanning the following barcode.
Step 2: Configure 2D barcode scanning by scanning the following barcode.
Step 3: Navigate to Customer > Customer Management and hard refresh your page (Ctrl + click on Reload button) to lock in the updated scanning settings.
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DS9208 — DL
Scan the following QR codes in the order shown below. Wait for the scanner to beep to acknowledge a new configuration before moving on to the next code.
TIP: You can hold the barcode scanner up to your computer screen and scan the following QR codes, just make sure your screen brightness is turned up.
Step 1: Configure 1D barcode scanning by scanning the following barcode.
Step 2: Configure 2D barcode scanning by scanning the following barcode.
Step 3: If this scanner is only being used for Customer Intake, scan the barcode below. If this scanner is also used to read 1D product barcodes, then jump down to Step 4. Note: Scanning the following QR code will disable the ability to scan 1D product barcodes, and should only be scanned if this device is dedicated to Customer Intake.
Step 4: Navigate to Customer > Customer Management and hard refresh your page (Ctrl + click on Reload button) to lock in the updated scanning settings.
DS9208
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DS9308 — SR
Scan the following QR codes in the order shown below. Wait for the scanner to beep to acknowledge a new configuration before moving on to the next code.
TIP: You can hold the barcode scanner up to your computer screen and scan the following QR codes, just make sure your screen brightness is turned up.
Step 1: Configure 1D barcode scanning by scanning the following barcode.
Step 2: Configure parameter scanning by scanning the following barcode.
Step 3: Navigate to Customer > Customer Management and hard refresh your page (Ctrl + click on Reload button) to lock in the updated scanning settings.
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DS9308 — DL
Scan the following QR codes in the order shown below. Wait for the scanner to beep to acknowledge a new configuration before moving on to the next code.
TIP: You can hold the barcode scanner up to your computer screen and scan the following QR codes, just make sure your screen brightness is turned up.
Step 1: Configure 1D barcode scanning by scanning the following barcode.
Step 2: Configure 2D barcode scanning by scanning the following barcode.
Step 3: Configure parameter scanning by scanning the following barcode.
Step 4: If this scanner is only being used for Customer Intake, scan the barcode below. If this scanner is also used to read 1D product barcodes, then jump down to Step 4. Note: Scanning the following QR code will disable the ability to scan 1D product barcodes, and should only be scanned if this device is dedicated to Customer Intake.
Step 5: Navigate to Customer > Customer Management and hard refresh your page (Ctrl + click on Reload button) to lock in the updated scanning settings.
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DS2278
TIP: You can hold the barcode scanner up to your computer screen and scan the following QR codes, just make sure your screen brightness is turned up.
Step 1: Verify that the scanner is plugged directly into your PC. Plugging it into a printer will not work — the printer is only a charging port.
Step 2: To avoid radio frequency interference, place the scanner in its cradle for the duration of the configuration.
NOTE: It is important to scan the following QR codes in the order shown below.
Step 3: Scan this barcode to reset the scanner.
Step 4: From top to bottom, scan the Carriage Return/ Line Feed barcodes:
Step 5: Scan this barcode to put your scanner into pairing mode.
Step 6: Navigate to Customer > Customer Management and hard refresh your page (Ctrl + click on Reload button) to lock in the updated scanning settings.
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Barcode Scanner Settings (Volume Adjustment)
If you find that your barcode scanner is too loud, you can decrease its volume.
DS9208: Open this Product Reference Guide and navigate (CTRL+ F ) to page 53 of the .pdf titled 'User Preferences & Miscellaneous Options 4 - 7' and scan the volume setting you would like to use.
DS9308: Open this Product Reference Guide and navigate (CTRL+ F ) to page 64 of the .pdf titled 'User Preferences & Miscellaneous Options' and scan the volume setting you would like to use.
DS2278: Open this Product Reference Guide and navigate (CTRL + F) to page 65 of the .pdf titled 'User Preferences & Miscellaneous Options 5 - 7' and scan the volume setting you would like to use.
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Troubleshooting Scanning Issues
If you’re experiencing scanning issues, scan the QR code below for your specific scanner to reset the factory settings before repeating the steps above for your specific model. If the issue persists, visit the Scanner Troubleshooting page where you can access your model’s Quick Guide which contains the same ‘Factory Defaults’ barcodes which you can zoom in on and rescan.
Note:
DS9208 — SR or DS9208 — DL
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DS9308 — SR or DS9308 — DL
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DS2278
- It helps to 'forget' the DS2278 from your list of Bluetooth devices in Settings before trying to reconnect
- Hearing 4 beeps? A 4 beep response means there is an issue transmitting the barcode. Follow the suggestions below to troubleshoot this issue.
- If a barcode is not scanning and your device instead beeps 4 times, troubleshoot by placing the scanner in its cradle and try scanning again. If that works, try and eliminate any sources of radio interference in the area for reliable operation.
- Verify that the 2D barcodes are readable and do not contain major or many scratches. To test, try scanning with a different ID.
- Cover up the traditional 1D barcode at the top of (some) licenses for optimal read performance.
DS9208
- If the scanner is opening the downloads folder when scanning an ID, uninstalling and then reinstalling Chrome should alleviate the issue.
ELO
Carriage return function for ELO PAYPOINT PLUS all-in-one machines needs to be scanned in order to automatically add items to the cart or search by scanning.
Other Resources:
SellTreez: Scanner Troubleshooting
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