Having trouble logging into SellTreez or recently added a new workstations? Check the following to ensure a seamless login experience.
- Verify The Password
- Sync Windows Time
- Enable 3rd Party Cookies
- Click here to see how to Set/Reset a Password on a Phone
Verify The Password
Ensure that you are using the correct password setup for your account in SellTreez. SellTreez passwords are case sensitive so please ensure you are using the correct casing in your password. You can check in with a Manager or other employee whose User Group allows them access to Configuration > User Management. They can reset your password as the first troubleshooting step.
Sync Windows Time
Check to see if the Windows Time is in accurately Synced. If the Windows Time is not accurate, the browsers login cookie might be invalidated causing the login fail. This is a security measure as altering Windows System time is a common entry point for security loopholes. We've got you covered.
- Open the Start menu,
- Search for “Command Prompt“.
- Right-click on the result and select “Run as administrator“.
- Type “w32tm /resync” and press Enter.
As soon as you press the Enter button, Windows will execute the time sync command. This will force Windows to update the Windows Time. Ensure that your Windows clock reflects the accurate time after the command executes. Once confirmed, try logging in again.
Enable 3rd Party Cookies
Check if your Chrome browser set to block 3rd party cookies. You will need to enable cookies for your SellTreez login to work.
- On your computer, open Chrome.
- At the top right, click More Settings.
- Under "Privacy and security," click Cookies and other site data.
- Select the “Allow all cookies” option
Important: If you block third-party cookies, all cookies and site data from other sites will be blocked, even if the site is allowed on your exceptions list.