There are a number of methods you can use to search for content in the Treez Help Center, including the Treez Community Forums.
TIP: When using the search bar within the Treez Help Center, comments on articles and posts are also searched. Your results may include articles or posts where the search term is mentioned in a comment but not the direct article or post itself.
Note: The following is taken directly from our Help Center provider, Zendesk, as this is the platform we use at Treez and best explains how their search function works:
- Find multiple words: Use double quotes (") around each word to find content that contains all those words.
For example, "article" "title" "section" "author" retrieves content that contains all four words, in any order. Make sure you put spaces between the search words, otherwise the search handles the text as one string.
You'll get hits if there is a stemmed version of a word (e.g. articles). You won't get hits where content contains only the words title and section, for example.
Note: If you use single quotes (') around a word, the single quotes are ignored. If you search for 'article' 'title' 'section' 'author', you'll see hits for all content that contains any of the words title or article or section or author (exactly as if you had searched without the single quotes).
- Find a phrase: Use double quotes (") around a phrase to find content that contains all the words in that phrase.
For example, "article title" retrieves all content that contains the words article and title, in that order. You'll also get hits if there is a stemmed version of the word (e.g. articles). You won't get hits where content contains only the word title, for example.
Note: If you use single quotes (') around a phrase, the single quotes are ignored.
- Exclude results containing certain words: Use the minus operator (-) in front of the search term to find every article or post that does not include that word or phrase.
For example, reporting bugs -support returns content containing the words reporting and bugs, but excludes those that contain the word support from the result set.
- Combine operands for advanced search: you can combine the operands above to find a very specific set of results.
For example, "reporting bugs" -support returns hits for content that contains both the words reporting and bugs, but does not contain the word support.
You can find more information about the Treez Help Center and Treez Community Forums here.