How Do I Reconcile a “Paid” via Stronghold Direct Paylink but Is Showing as “Unpaid” in Treez?

Please note: Ensure both payment types and editing/adjusting is enabled for ACH in Config Page > Point of Sale > Payment types

Question:  

How do I reconcile a "Paid" via a Stronghold Direct Paylink but is showing as "Unpaid" in Treez?

Answer:

If they payment is already marked as captured in Stronghold, then proceed to marking the ticket as cash and updating payment type in POS Ticket Adjustment.

Steps:

• Confirm the payment is authorized on stronghold side. 
• Manually capture the payment in stronghold merchant portal.
• Once that is done, close the ticket as cash, then use POS Ticket Adjustment to change the payment type to ACH.

If the payment is not authorized in Stronghold and does not exist, then we would not be able to create the charge on their behalf since all the payment information is handled on Stronghold side.