Payment Device
Is the payment device fully charged?
The payment device should have a direct power source (wall or power strip, not piggybacking off the computer). If the payment device is plugged into the computer it will not charge fully, and the battery will degrade and stop working.
Is the payment device connected to the internet?
Is the payment device connected via WiFi or hardwired with Ethernet? How is the internet's strength?
A hardwired Ethernet connection produces the best results.
Does your WiFi network have a firewall, make sure the payment devices are allowed by your IT Administrator to join the network.
Is the payment device up to date with the latest software version?
Is the payment device logged into the “Payment App” and ready to accept transactions?
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The Transaction is Stuck/ Not Completed in Treez
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Integrated Payment POS Ticket Adjustment
Support
If you run into issues please email [email protected], CC [email protected], and include the following:
Treez Receipt #
Description of the issue
Screenshots or any error messages