Manager / Shift Lead (Start of Day):
Switch terminal from SEMI mode to SA mode
Press the Green button to open Main Menu
Select 2: Host Totals
Select 2: Host Total Inquiry to view/print batch report
Press 1: Reset Host Totals to close batch
Switch terminal back to SEMI mode
Reboot device by holding the yellow key and # key
Payment status may be incorrect in POS - Always trust the card reader receipt.
If the receipt says APPROVED: The customer was charged
If POS is spinning or stuck:
Click Cancel
Complete sale as Cash
Reprint receipt: Current Sale > Receipt Receipts > Locate Order > Print Receipt
Set the receipt aside for the manager and add notes if necessary
Managers can change method of payment in POS Ticket Adjustment
If unsure:
Check: reporting.myviewonline.com/public/search (bookmark this on all POS stations) or ask a manager to check the payment processor portal
Reminder: Do not retry payments unless you confirm it failed!
General Notes:
Transactions may round up in $5.00 increments
Debit cards only (no credit) — customer must select “Checking”
No tap — insert chip card only
Some cards may not work (internet banks, gift cards, etc.)
If using TFI as backup, keep at least one POS running on it