For Customers already on Catalog and Automated Discounts:
Navigate to Organization Settings > Organization Management > Request New Store Button in the top-right corner.
Upon submitting the details in the pop-up, the Treez team will get to work spinning up your new environment. You will receive an email confirmation when the instance is available.
If you do not see the button available, follow the flow below.
For Customers not yet on Catalog and Automated Discounts:
Please submit a request to Treez Support at [email protected] and include your CSM or Treez point of contact for visibility.
Support will confirm that a new instance can be created and then will follow up with the relevant Engineering teams to action the request.
Considerations to keep in mind:
If you're following the manual flow from above, a new environment will take some time to create and properly configure, so if possible, please request at least a week in advance.
Additional instances may incur additional cost, please speak to your Customer Success Manager concerning the costs and options.
Event Instances are time-limited based on customer choice, so be aware you'll need to export data if you'd like to keep it after the contract's end.
You'll need to set up your POS system with the new environment during the event, so consider that time during preparation.