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How do I...?

A collection of frequently asked questions

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How Do I Create a Taxable Payment Fee?
How Do I Create a Bag Fee?
Reserved and P&R Units in Inventory Adjustment
What Do I Put in the New Fields for Infused Flower and Preroll?
Reciprocity for Out of State Medical SalesEnsure your out-of-state patient sales are reporting correctly to METRC by recording the State that issued the patients Medical Card.
What is a Stackable Manual Discount?
How Do I Add the Edit Store Permission in the Latest Version of Treez?
How Do I Add My METRC License to Organization Management in the Latest Version of Treez?
All About Self-Service Enablement of Delivery Driver Permissions
How Do I Create a Taxable Flat Delivery Fee?
How Can I Easily Identify and Hide Sample Items from the eCommerce Menu?
Why Can't I Always See My Cash Drops?
How Do I Name a Cash Drawer?
What Deli Scale Does Treez Recommend?
How Do I Clear My Cache and Cookies - Chrome
Lendica Integration in Treez
Why Should I Sync My Windows Time?
Enable Cookies for SellTreez Login
What Information is Required to Enable the New CA Delivery Feature?
Using Manufacturer Barcodes to Save Time and Overhead Costs
How Does the new CA Delivery Feature Work with True Up?
What are the METRC Errors I May See in the New CA Delivery Feature?
How Do I Close Delivery Groups in the New CA Delivery Feature?
How Do I Cancel Orders in the New CA Delivery Feature?
How Do I Complete an Order in the New CA Delivery Feature
How Do I Edit or Delete Group Orders in the New CA Delivery Feature?
How Do I Create New Group Orders in the New CA Delivery Feature?
How Do I Send Orders to METRC with the New CA Delivery Feature?
What are the Current Known Limitations with the New CA Delivery Feature?
All About the California Delivery Feature
SellTreez: Why Does My Cash Handling Total Look Different from My Product Report Total?
SellTreez: What is a COA and How Do I Add This?
SellTreez: How Do I Pause My Shift in the POS?
SellTreez: How Do I Clear My Cache & Cookies?
SellTreez: Can I Apply a 100% Discount on Cannabis?
How Do I Update an Invoice That Has Been Accepted from AL to NAL?
New METRC Delivery Tracking - CA ONLY
How Do I Set/Reset My Password On My Phone?
How Does the New Self-Service PIN Feature Work in the Latest Version of Treez?
How Do I Reactivate a User in the Latest Version of Treez?
What are the PIN Length Requirements in the Latest Version of Treez?
What Are the Password Requirements for the Latest Version of Treez?
How Do I Update a Role in the Latest Version of Treez?
SellTreez: Rewards Set as a Discount
Permissions Glossary for the Latest Version of Treez
How Do I Assign Manager Override Permissions in the Latest Version of Treez
SellTreez: What Determines the Sort / Order of Products on Treez eComm?
How Do I Deactivate a User in User Management in the Latest Version of Treez?
How Do I Edit a User in User Management in the Latest Version of Treez?
How Do I Add a User in User Management in the Latest Version of Treez?
Simple Guide to Permissioning in Role Management for the Latest Version of Treez
How Do I Add a Role in the Latest Version of Treez?
How do I edit a role in Role Management in the Latest Version of Treez?
How do I duplicate or clone a role in Role Management in the Latest Version of Treez?
How do I ensure my employees have the access they need in the Latest Version of Treez?
Default Roles and Permissions for Users in the Latest Version of Treez
Role Management Glossary in the Latest Version of Treez
All About Role Management in the Latest Version of Treez
Setting a Password / Resetting a Password in the Latest Version of Treez
Setting a PIN/Resetting a PIN in the Latest Version of Treez
User Management Glossary for The Latest Version of Treez
All About User Management in the Latest Version of Treez
All About Organization Management in the Latest Version of Treez
SellTreez: 3rd Party Unauthorized Logins Being Disabled
How Will Treez Support the CA Tax Change Coming 1/1/2023?
SellTreez: How Can I Reconcile My Net Sales Amount in My Product Summary Report and My Tax Report?
SellTreez: Where Can I View the Total Amount of Cash Back from Cashless ATM Transactions?
SellTreez: Inventory Cycle Count SOP
SellTreez: SOPs for Loss Prevention
SellTreez: What Determines the Expiration Date on a Cannabis Product? - CA Only
SellTreez: Creating Exit Labels for Nevada
How Do I Ensure I Am Not Double Paying Excise Tax with the New CA Tax Changes?
SellTreez: CA ONLY - Excise Tax Changes Coming 1/1/2023
SellTreez: Why Am I Getting a "Not Supported" Error When I Try to Upload an Image File in Customer Management??
SellTreez: CA ONLY -SOP: Understand Your Gross Margins and Offer More Competitive Pricing by Separating Your Accessories from Cannabis Products
SellTreez: Why Does My Sales Report and Tax Report Have Different Amounts for the Same Time Period?
SellTreez: How Do I Configure Taxes for Cannabis Accessories Sold with Cannabis or Cannabis Products? - CA ONLY
SellTreez: If I Am Locked Out of My SellTreez Account or Want to Change My Password What Should I Do?
PLS Hardware and Support
SellTreez: Average Market Price Changes - California Only
TreezSupport: California Cannabis Compliance Guide
TreezSupport: How Do I Access the SellTreez SOC 2 Type 2 Report?
TreezSupport: Arizona Cannabis Compliance Guide
TreezSupport: User Roles & Permissions (Default Settings) in SellTreez
TreezSupport: What Browsers Are Supported by SellTreez?
TreezSupport: How Do I Follow a Service Incident?
TreezSupport: Creating a Log In for Treez Help Center
TreezSupport: How Do I Change My Online Account Password? (For Consumers)
How to Contact Treez Support
TreezSupport: Sharing Links to Specific Comments in the Treez Community Forums
TreezSupport: Viewing and Managing Your Subscriptions in the Treez Help Center and Treez Community Forums
TreezSupport: Following Content in the Treez KB and Treez Community Forums to Get Notifications
TreezSupport: Viewing Your Contributions in the Treez Community Forums
TreezSupport : Making Posts in the Community Forums
TreezSupport: Sorting Content in the Community Forums
TreezSupport: Searching for Content in the Treez Help Center and Treez Community Forums
TreezSupport: Help Center Guide for End Users
Troubleshooting SellTreez Login Issues
TreezSupport: SellTreez SOP - Offline Best Practices
TreezSupport: How Do I Subscribe to Help Center Articles (KB) or Community Forums Topics & Threads?
How Do I Fix a Page That is Appearing Blank/White or Giving Me an Error?
Messaging Requirements
SellTreez: Requesting an API Key For SellTreez APIs
SellTreez: Integration Partners
TreezSupport: SellTreez - All About Deli-style - All Markets Except CA
TreezSupport: Quick Guide – Arizona Purchase Limits
TreezSupport: Quick Guide – Navigating Your New SellTreez Reporting Suite In App
TreezSupport: SellTreez - Point of Sale and Customer Management Basics
TreezSupport: Log-in to SellTreez
TreezSupport: Quick Guide – Navigating Your New Product and Inventory Modules in SellTreez
TreezSupport: Quick Guide – How to Identify a CA Medical Marijuana Identification Card
TreezSupport: SellTreez - Product and Inventory Management Basics
TreezSupport: How to Checkout and Complete Your Online Order (For Consumers)
Initiating A Remote Viewing Session
TreezSupport: Placing Orders Online (For Treez Users)
California Purchase Limits
TreezSupport: SellTreez - Set-up and Operations
TreezSupport: Do You Have a List of Supported Hardware?
TreezSupport: Quick Guide – California Cannabis Taxes
TreezSupport: Quick Guide – Removing Automatic Discounts in SellTreez
TreezSupport: Quick Guide – Discount Compounding in SellTreez
TreezSupport: Quick Guide – Redeeming Rewards as a Discount in SellTreez
TreezSupport: Quick Guide – Closing a Shift in SellTreez
TreezSupport: Quick Guide – Ending a Shift in SellTreez
TreezSupport: Quick Guide – Performing a Cash Drop in SellTreez
TreezSupport: What's the difference between Arms-Length and Non-Arms-Length excise taxes? (California)
TreezSupport: Quick Guide – Static vs. Dynamic Float in SellTreez
TreezSupport: Quick Guide – Target Total in SellTreez