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All CollectionsTreezPayACH Returns - General
What Happens to a Customer Whose Transaction Has Been Returned?
What Happens to a Customer Whose Transaction Has Been Returned?
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Written by Treez Admin
Updated over a week ago
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When you encounter an ACH return, we immediately suspend the customer's ability to make online payments using ACH until their outstanding payment is cleared.

This suspension extends not only to your store but across our entire TreezPay ACH network. This comprehensive approach ensures that customers are incentivized to resolve their outstanding payments promptly.

You can view a list of suspended customers in your Customers Page on your Treezpay Dashboard,

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