The following 2D barcode scanners are supported in Treez. To determine which scanner you have, check the model number shown on the bottom of the scanner after the ‘P/N’ text. In the example below, the barcode scanner would be a DS9208 — SR. To configure your barcode scanner, follow the steps below for your particular model.
Skip to:
Zebra DS9208 Series
| Zebra DS9308 Series
| Zebra DS2200 Series
|
Troubleshooting
|
|
TIP: ‘SR’ scanner variations are typically cheaper to purchase and can handle product barcodes and some driver's licenses. On the other hand, ‘DL’ scanner variations are typically more expensive to purchase and can handle product barcodes and many more variations of driver's licenses — including newer encrypted state IDs.
TIP: When scanning the back of a driver’s license, cover up the traditional 1D barcode at the top of (some) licenses for optimal read performance.
_________________________________________________________________________
DS9208 — SR
Scan the following QR codes in the order shown below. Wait for the scanner to beep to acknowledge a new configuration before moving on to the next code.
TIP: You can hold the barcode scanner up to your computer screen and scan the following QR codes, just make sure your screen brightness is turned up.
Step 1: Configure 1D barcode scanning by scanning the following barcode.
Step 2: Configure 2D barcode scanning by scanning the following barcode.
Step 3: Navigate to Customer > Customer Management and hard refresh your page (Ctrl + click on Reload button) to lock in the updated scanning settings.
_________________________________________________________________________
DS9208 — DL
Scan the following QR codes in the order shown below. Wait for the scanner to beep to acknowledge a new configuration before moving on to the next code.
TIP: You can hold the barcode scanner up to your computer screen and scan the following QR codes, just make sure your screen brightness is turned up.
Step 1: Configure 1D barcode scanning by scanning the following barcode.
Step 2: Configure 2D barcode scanning by scanning the following barcode.
Step 3: If this scanner is only being used for Customer Intake, scan the barcode below. If this scanner is also used to read 1D product barcodes, then jump down to Step 4. Note: Scanning the following QR code will disable the ability to scan 1D product barcodes, and should only be scanned if this device is dedicated to Customer Intake.
Step 4: Navigate to Customer > Customer Management and hard refresh your page (Ctrl + click on Reload button) to lock in the updated scanning settings.
DS9208
_________________________________________________________________________
DS9308 — SR
Scan the following QR codes in the order shown below. Wait for the scanner to beep to acknowledge a new configuration before moving on to the next code.
TIP: You can hold the barcode scanner up to your computer screen and scan the following QR codes, just make sure your screen brightness is turned up.
Step 1: Configure 1D barcode scanning by scanning the following barcode.
Step 2: Configure parameter scanning by scanning the following barcode.
Step 3: Navigate to Customer > Customer Management and hard refresh your page (Ctrl + click on Reload button) to lock in the updated scanning settings.
___________________________________________________________________________
DS9308 — DL
Scan the following QR codes in the order shown below. Wait for the scanner to beep to acknowledge a new configuration before moving on to the next code.
TIP: You can hold the barcode scanner up to your computer screen and scan the following QR codes, just make sure your screen brightness is turned up.
Step 1: Configure 1D barcode scanning by scanning the following barcode.
Step 2: Configure 2D barcode scanning by scanning the following barcode.
Step 3: Configure parameter scanning by scanning the following barcode.
Step 4: If this scanner is only being used for Customer Intake, scan the barcode below. If this scanner is also used to read 1D product barcodes, then jump down to Step 5. Note: Scanning the following QR code will disable the ability to scan 1D product barcodes and should only be scanned if this device is dedicated to Customer Intake.
Step 5: Navigate to Customer > Customer Management and hard refresh your page (Ctrl + click on Reload button) to lock in the updated scanning settings.
_________________________________________________________________________
DS2278
TIP: You can hold the barcode scanner up to your computer screen and scan the following QR codes, just make sure your screen brightness is turned up.
Plug scanner into computer, a notification should show on the right side of screen stating the device is being set up. Scan the base of the scanner to pair.
Once setup is completed scan the “Set Default” and “Add Enter Key” barcodes from the scanners pamphlet that was found in the box.
Scan the QR code to enable 2D barcode scanning required to scan Driver's Licenses.
Be sure to check the Barcode scanner configuration link below for any other barcodes needed with TREEZ.
If configuration pamphlet was not provided or lost, you can find the necessary barcodes in the links to the reference guides below.
Connecting equipment to TREEZ:
First log into TREEZ from your browser
From the menu select Configuration > Config Page
From there select Hardware to find all your hardware profiles.
Here you will need to create a profile for each station you will be connecting to TREEZ
Once the profiles have been completed close the browser.
Login to the TREEZ hardware agent from the pos using your TREEZ URL
Select the correct profile and TREEZ will update that profile to include all connected Printers/Scanners
Once logged into TREEZ go back to the hardware profiles and select “Scan for Hardware” from the dropdown under the corresponding POS.
Select the Test print option to ensure the printer has been connected correctly.
Links
DS2278 Scanner Reference Guide (Page 63 & 89)
_________________________________________________________________________
Barcode Scanner Settings (Volume Adjustment)
If you find that your barcode scanner is too loud, you can decrease its volume.
DS9208: Open this Product Reference Guide and navigate (CTRL+ F ) to page 53 of the .pdf titled 'User Preferences & Miscellaneous Options 4 - 7' and scan the volume setting you would like to use.
DS9308: Open this Product Reference Guide and navigate (CTRL+ F ) to page 64 of the .pdf titled 'User Preferences & Miscellaneous Options' and scan the volume setting you would like to use.
DS2278: Open this Product Reference Guide and navigate (CTRL + F) to page 65 of the .pdf titled 'User Preferences & Miscellaneous Options 5 - 7' and scan the volume setting you would like to use.
_________________________________________________________________________
Troubleshooting Scanning Issues
If you’re experiencing scanning issues, scan the QR code below for your specific scanner to reset the factory settings before repeating the steps above for your specific model. If the issue persists, visit the Scanner Troubleshooting page where you can access your model’s Quick Guide which contains the same ‘Factory Defaults’ barcodes which you can zoom in on and rescan.
Note:
DS9208 — SR or DS9208 — DL | DS9308 — SR or DS9308 — DL |
DS2278
It helps to 'forget' the DS2278 from your list of Bluetooth devices in Settings before trying to reconnect
Hearing 4 beeps? A 4 beep response means there is an issue transmitting the barcode. Follow the suggestions below to troubleshoot this issue.
If a barcode is not scanning and your device instead beeps 4 times, troubleshoot by placing the scanner in its cradle and try scanning again. If that works, try and eliminate any sources of radio interference in the area for reliable operation.
Verify that the 2D barcodes are readable and do not contain major or many scratches. To test, try scanning with a different ID.
Cover up the traditional 1D barcode at the top of (some) licenses for optimal read performance.
DS9208
If the scanner is opening the downloads folder when scanning an ID, uninstalling and then reinstalling Chrome should alleviate the issue.
ELO
Carriage return function for ELO PAYPOINT PLUS all-in-one machines needs to be scanned in order to automatically add items to the cart or search by scanning.
Other Resources: