- Sending Orders to Onfleet
- Navigating Onfleet Orders
Sending Orders to Onfleet
Delivery orders will automatically be sent to Onfleet once they reach the status of your choice. To select the order status that will act as the trigger, navigate to Configuration > Config Page > Integration > Delivery Integration > Send to Delivery Status Threshold.
- Customer Information
- Order Information
- Order notes
In the task's Details section, you can view additional information about the order, including:
- Treez Order #
- Order Created Date and Time
- Payment Status
- Items Ordered (Quantity, Brand, Product Name, Package Label, Price)
- Receipt Breakdown (Original Price, Price with Discounts, Subtotal, Taxes, Total to Collect from the Customer)
Navigating Onfleet Orders
Each delivery order's card on the Fulfillment dashboard will have a truck icon. The color of the truck indicates the order's sync status with Onfleet. A green truck equates to a successful sync and a red truck indicates there was an error that must be resolved.
Orders Synced to Onfleet
If an order is encountering a sync error, you can retry sending it to Onfleet. Mouse over the 'Sync Error' message to view error details — if there are information-related errors (such as an invalid delivery address) correct them before resending the order. To resend an order to Onfleet, click on the order card, and then select the reload icon directly to the right of the Onfleet ID.
If you continue to encounter an error, you can also copy and paste the customer and order information into Onfleet.
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