SellTreez: Importing a METRC Package that Has Been Previously Imported

Please note: You can't import a previously imported package tag; they must be unique in METRC enabled states.

Question:

How can I import a package tag that has been previously imported into to Treez? I had to return a package to a vendor (distributor) after it was already accepted into Treez. The distributor fixed this issue with the package and manifested the same package tag back to our store.

Answer:

In METRC enabled states, package tags received in Treez MUST be unique. As a safety precaution, a previously imported package tag cannot be imported again. When a distributor manifests a package to your retail license, it must be assigned a new METRC package tag if that package has been previously imported into Treez. Ideally, the distributor would assign the package a new tag, however, retailers may be able to reassign the package a new retail package tag from their license if this is compliant in their jurisdiction. Please check with METRC and the appropriate regulating authority in your jurisdiction. 

To return a package to the vendor, please see the following Help Center article for more information: SelllTreez: Returns to Vendor in Metrc and Treez.