Use this when you need to add or remove points from a customer's account to correct an error, honor a missed transaction, or apply a goodwill adjustment.
Step 1: Click "Customers" in the navigation menu:
Step 2: Select "All Customers":
Step 3: Search for the customer by Name, Email Address, or Phone Number
Step 4: Select the customer needing their loyalty points adjustment to view their profile.
Step 5: Click on the Pencil Icon next to the customer's current point value.
Step 6: Choose either ' + Add Points' or ' - Subtract Points' depending on whether points need to be adjusted up or down.
Step 7: Input the number of points the customer needs added or subtracted from their points balance.
Step 8: Click on 'Save Changes' to save the change to the points balance.
