To handle an ACH return due to insufficient funds, follow these steps:
Check if you have ACH Smart Retry turned on (Settings->Store->Payments->Smart Retry). If yes, Treezpay ACH will automatically retry this transaction at the best possible time. You do not need to do anything.
If you do not have smart-retry turned on, or you wish to manually retry this transaction, you can go to the “Failed Transactions” page in your Treezpay Dashboard and click on the “Retry” button as shown below.
If the transaction has been retried to the maximum extent possible, and we are not able to recover the funds, you will get an email notification asking you to contact your customer. You can contact the customer using our template emails listed below for each return code and try to recover these funds using another payment method.