Below, please find some of the common errors that may appear, and instructions on how to solve.
Error: Reading entity from input stream
Cause: DW Register was not performed
Fix: Run a DW Register on the terminal
DW Register
1.Click on three stacked lines on the home screen
2.Application
3.Credit/Debit App
4.Host Utility
5.Scroll down until they see FDO Features, and select
6.Data Wire
7.DW Register (click DW Register, this will refresh the screen and flashback to the same screen).
8.Go back to main screen and process a test transaction
Error: Register not found
Cause: Keys are entered incorrectly; either the Register Id or Auth Code is incorrect.
Fix: Double check that keys are entered correctly (Case sensitive). Reach out to Partner and confirm the keys are correct.
Error: When clicking “Accept” button on the Payment Summary pop-up, the button grays out and nothing happens.
Cause: Missing payment fee in the database
Error: Charge Integrated Payment button grayed out, Pinpad unavailable
Cause: Duplicate in their database field: crm_payment_provider_device
Fix: First, make sure that the correct hardware location “print widow” is selected and that the device is testing “Online”.
SELECT *
FROM dispensary.crm_payment_provider_device
WHERE location_id = (SELECT id FROM dispensary.crm_location WHERE name = 'POS9');
Delete if a duplicate is found
If both of these are true submit a support ticket asking support to check and remove any duplicate database fields.