In order to streamline the application process, your first step is to begin your TreezPay OneApp application if you have not already completed one for your business, and its associated locations.
Once you have completed your OneApp application, your information can then be submitted to multiple ACH processors, as well as other payment types you may be considering.
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Do I need a bank account to apply?
Yes, you’ll need a bank account under either the dispensary entity or a management company.
We recognize banking can be challenging for cannabis businesses. If you are having difficulty opening a bank account, please reach out to your Customer Success Manager for resources on the subject that may be helpful.
Note: Personal banking accounts do not meet the requirement and are ineligible to apply.
If I have multiple locations, do I need to submit separate applications for each location?
You'll need to submit an individual application for each unique legal entity. If you have multiple locations under the same legal entity, you can still complete one application for that entity.
However, you'll need to provide documentation that is unique to each location, such as cannabis licenses, bank statements, and voided checks (unless the same account is being used for multiple locations).
For example, if John Smith, Inc. owns two dispensaries—Blue St. and Green St.— he would complete one online application for John Smith, Inc., but provide the necessary documentation for each location.
Why is there so much information required during the application process?
TreezPay's OneApp merchant application may seem like a lot of information, but it’s vital for our ACH processors to have a thorough understanding of your business. TreezPay ACH processors are fully transparent and compliant, they go through a more formal underwriting process and therefore being more reliable, so it’s important for them to verify that you’re complying with all of the same regulatory requirements they must meet.
Is my application information kept confidential?
Yes. After submitting the pre-application, you’ll receive a mutual nondisclosure agreement (NDA) from your ACH processor to complete. These processors will only ever share information relevant from a regulatory perspective with their originating depository financial institution (ODFI). This information is not shared with Treez.
Once I’m approved, what does the onboarding process entail?
Getting started with TreezPay ACH is a breeze, and believe it or not, it typically takes about 30 minutes. After you’re approved, your ACH processor will schedule a time for training and set up. This process includes defining your fees, configuring your SMS messages, and walking you through what your customers and budtenders will see when using TreezPay ACH.
Do I need to submit my logo during the onboarding process? What are the specifications?
Yes, your logo is required for certain elements of the integration. For example, we display your shop’s logo on the page where customers confirm their payment to your dispensary. The ideal specifications are 500 x 500 px.
How do I access my ACH Merchant Dashboard?
After your application is approved, you can access ACH transaction data within your TreezPay Merchant Portal via the transactions report summary and filtering the detailed transaction view to ACH.
What fees are operators subject to?
Standard fees are 3.9% of the order total plus $0.50/transaction. The ability to automatically collect fees from your customers to offset this cost is built into the integration. Subject to change.
How can operators recoup fees from customers?
TreezPay is directly integrated with SellTreez, and allows you to apply flat dollar amount fees to TreezPay ACH orders to recoup operating fees in the form of a convenience fee. During the onboarding process, your Customer Success Manager will help you decide what amount makes sense for your business and set up your fee structure.
How are customer fees applied?
Customer fees will automatically be applied to the order, and the fees collected will be reflected in your daily deposits from your ACH processor(s).