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What should I do if I encounter technical issues while uploading documents?
If you face difficulties uploading documents, check the file size (should be less than 10MB) and ensure the file is in PDF format. Ensure there are no special characters in the name of the file like @ or %. If problems persist, contact customer support for assistance.
What should I enter in the field for ‘Cannabis License ID'? What should I upload in the “Cannabis license field’?
Please enter your Cannabis License ID in this field exactly as it appears on your license. Please upload a ‘valid’ and ‘current’ license for your business. Please check the expiry date on your cannabis license, and do not upload an expired license.
I don’t have the rental/lease agreement, what can I do?
Please contact customer support. A valid and active lease or rent agreement is mandatory.
I don’t have a document for standard operating procedures at my dispensary, what can I do?
We have provided a template that you can use as inspiration to create your own operating procedures. You can download this template by clicking on the link provided in the information below this field. GET LINK