In the event of a product recall or a state regulatory agency otherwise deems a product unsellable (sometimes referred to as Administrative Hold), no matter your state, Treez recommends following these Best Practices:
How Do I Know a Product Has Been Recalled or Placed on Administrative Hold?
Retailers should check with their jurisdictions regulatory agency to find out how they can expect to be informed about recalls or administrative holds. However, in markets where METRC is the Track & Trace Provider, retailers can check the Packages > On Hold tab to locate these packages.
A banner should also appear in your METRC account indicating a number of packages on Administrative Hold. This should appear on nearly every page of the METRC UI.
Physically Remove the Recalled Product
Retailers should physically remove the impacted product(s) from their sales floors and relocate them to a secured location within your facility that is designated for products under Administrative Hold. Designating a specific location for such products ensure that retail employees know these products should not be sold or returned to the sales floor until further notice avoiding a situation where the products are inadvertently sold to your customers.
Move the Recalled Product to a Non-Sellable Treez Location
Moving the products to a non-sellable location in Treez ensures that the products cannot be added to a transaction in SellTreez POS. Learn how to create new locations in Location Management by clicking here.
Go to Inventory > Inventory Management
Click on Inventory Control Tab
Search the package tag
Select package(s) to be moved
Click the "Move" at the bottom of the screen
Move to Quarantine or other designated location
The Quarantine location is a default location in SellTreez, however you may choose to create a new location called "Recall", "Administrative Hold", "On Hold" (or something that is relevant to your business and procedures) to help keep these products differentiated from other products in your quarantine location.
Add Notes indicating why this is being moved, such as "Moving due to recall".
NOTE: If a recalled product passes re-testing or is otherwise released from hold, the retailer may need to re-label their flower/prerolls, etc. with the new test information including testing facility, tested batch number and tested date in order to sell the product, per your jurisdictions regulatory requirements.
Pending Regulating Authority Orders
Depending upon the Regulating Authority Orders you can
Wait for more guidance from your regulatory authority
Notify the Customer
Should customer notification be necessary you will need to identify the State Tracking ID associated with the packages.
Navigate to Reports > Sales > Product > Product Log
Export the product report making sure the date range includes the initial date you received the batch of products through the current date.
Search/filter the export for state tracking ID identified for the affected product(s)
If the sale was tied to a customer account, each line item will contain the customer information available at the time of sale such as
Customer Name
Customer ID
Email
Phone
Address
Contact customers as appropriate or required by your regulatory agency. If you are unsure, please contact your states cannabis regularly authority for additional guidance.