Question:
What can I do when packages accepted from METRC are incorrectly counting against a customer’s purchase limit?
Answer:
The first thing you’ll want to check is the METRC package information located in the package card in Inventory Management.
Sometimes, the vendor/distributor will enter the package weight/amount or UoM incorrectly which will in turn cause the purchase limits to calculate incorrectly.
Troubleshooting Steps:
Enter the POS and confirm the package purchase limit behavior.
Take note of exactly how much the purchase limit calculator is saying the package weighs.
Navigate to Inventory Management > Inventory Control
Search for the METRC package tag number and open the package card.
Scroll down to the “METRC Information” section and locate the “Product Weight” and “Product Weight UoM” fields.
If the information entered for these categories is different than what is supposed to be there, then you’ve successfully identified the cause.
Next Steps:
Perform a Return To Vendor action on the package(s). Directions for this process can be found here - Returns to Vendor in METRC and Treez
Once this has been completed, the client will need to reach out to the vendor and have them correct the erroneous information.
After the vendor corrects the information, they’ll reaccept the package on a new invoice.