If you see a new discrepancy on your report, it is important to submit it to Treez Support right away.
To take action on any discrepant items, you will first perform a synchronization in BioTrack, and visually verify in both the Treez and BioTrack systems. If a discrepancy is confirmed, please prepare the information needed and share with the Treez Support team.
Email firstname.lastname@example.org along with your Customer Success Manager, and include the following information:
- The discrepant package information, including Product Name & Barcode ID
- Quantity in Treez, BioTrack, and physical count
- The Inventory Forensics Report for the package in question (exported from BioTrack)
- Sales history for this package (exported from Treez)
- Include your CSM on the request
Providing accurate and complete information to Treez Support will allow for a faster resolution.