Skip to main content
All CollectionsHow do I...?
TreezSupport: How Do I Follow a Service Incident?
TreezSupport: How Do I Follow a Service Incident?
T
Written by Treez Admin
Updated over a week ago
TZ_Support_ST_L1.png

Question:

How do I follow a service incident?

Answer:

If Treez experiences a service incident and you want to be kept apprised of updates and resolution, navigate to Treez > Community and "Follow" either the Service Incident topic:

Screenshot_4.png

or "New posts and comments":

Screenshot_5.png

If an incident occurs, Treez will alert customers to the incident by making an official comment in a new thread with the product name and date of the incident in the title. Updates will be provided on a regular cadence until the incident is resolved.

Examples Only:

  • SellTreez Service Incident -12/9/1963

  • AskTreez Service Incident - 12/9/1963

  • BrandTreez Service Incident - 12/9/1963

Other Resources:

TreezSupport: How Do I Subscribe to Help Center Articles (KB) or Community Forums Topics & Threads?

Related Articles
How Do I Reactivate a User in the Latest Version of Treez?
TreezSupport: How Do I Change My Online Account Password? (For Consumers)
SellTreez: How Do I Conduct a Dispensary-to-Dispensary Transfer Outside of METRC?
SellTreez: How Do I Add a Discount at the POS?
SellTreez: How Do I Search for a Customer in the POS?
Did this answer your question?