When a consumer in New York returns a product and the licensee uses BioTrack, it's crucial to understand the handling of these returned products. Products returned after a sale reported to BioTrack can be refunded, but they will re-enter your Treez inventory with a new BioTrack BarcodeID. However, these returned products cannot be resold, as BioTrack will reject the sale.
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Once a refund is processed at the point of sale (POS), the returned products must be relabeled with their new BioTrack BarcodeID. Failure to relabel the inventory may lead to inventory discrepancies. Subsequently, the inventory is moved to the POS Returns location within Treez, where the only permissible action is the 'Destroy' action. This inventory cannot be transferred to another location, which helps prevent any attempts by employees to resell the returned items at the POS—a transaction that would be blocked anyway.
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Given the strict regulations surrounding returned items, employees must exercise extreme caution during POS transactions. If a mistake occurs during a sale, the only recourse is to process a refund. The refunded inventory cannot be resold and must be destroyed.