How to Submit a Chat Ticket
To help streamline support and ensure faster resolutions, we’ve recently updated how chat support works. Here’s what you need to know:
Before starting a new chat with a support agent, you’ll now be prompted to search our Help Center directly from the chatbot.
This step is designed to:
Empower quick, self-service resolutions
Reduce wait times by resolving common issues faster
Ensure our agents are available for more complex concerns
If your question isn’t answered by the Help Center, you’ll be given the option to continue to chat with a live agent.
Step by Step Instructions:
Select the Help icon on the chat widget.
Search for a topic in the Help Center documents.
Clear the search bar when finished.
Choose Send us a Message.
Follow the prompts to be connected with an agent.
For additional ways to reach our support team, please see the following guide:
https://support.treez.io/en/articles/9129337-how-to-contact-treez-support