If you encounter an issue where the payment button on the checkout screen is not clickable, follow these troubleshooting steps to resolve the problem.
Step 1: Log In and Add Items to the Cart
Open the Treez POS and log in with your credentials.
Select a customer and add items to the cart.
Proceed to the checkout screen.
Step 2: Check the Payment Device Connection
Verify Device Status:
If the payment button is grayed out and not clickable, check the status of your payment devices.
Ensure that the payment devices are online and connected to the internet.
Access Treez Pay Portal:
Log in to the Treez Pay portal where all payment configurations are managed.
Navigate to Settings and then select Payment Configurations.
Test Payment Devices:
Locate the card readers associated with your POS locations at the bottom of the payment configurations page.
Identify the card reader linked to the POS you are using and click to test the device.
Confirm that the test shows success or that the device is online.
Step 3: Ensure Proper Device Association
Check Hardware Locations:
In the upper right corner of the Treez interface, ensure that the correct Hardware Location is selected. This is essential for Treez to communicate with your payment devices.
You may notice options like "POS" or a specific hardware reference; ensure you're correctly selecting the associated POS location.
Re-run the Sale:
Go back to the sales process with the correct hardware location selected.
Add items to the cart again and proceed to checkout.
Expected Outcome:
After confirming that the correct card reader is selected and it is online, the payment button should now be clickable and highlighted in green, allowing you to initiate a payment.
Conclusion
If you follow these troubleshooting steps and the issue persists, please reach out to Treez Support for further assistance. We’re here to help!