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TreezPay: Troubleshooting Integrated Payments: Button Not Clickable

Is your payment button grayed out? Follow these simple steps to get your integrated payments working again!

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Written by Treez Support
Updated over 3 weeks ago

If you encounter an issue where the payment button on the checkout screen is not clickable, follow these troubleshooting steps to resolve the problem.

Step 1: Log In and Add Items to the Cart

  1. Open the Treez POS and log in with your credentials.

  2. Select a customer and add items to the cart.

  3. Proceed to the checkout screen.

Step 2: Check the Payment Device Connection

  1. Verify Device Status:

    • If the payment button is grayed out and not clickable, check the status of your payment devices.

    • Ensure that the payment devices are online and connected to the internet.

  2. Access Treez Pay Portal:

    • Log in to the Treez Pay portal where all payment configurations are managed.

    • Navigate to Settings and then select Payment Configurations.

  3. Test Payment Devices:

    • Locate the card readers associated with your POS locations at the bottom of the payment configurations page.

    • Identify the card reader linked to the POS you are using and click to test the device.

    • Confirm that the test shows success or that the device is online.

Step 3: Ensure Proper Device Association

  1. Check Hardware Locations:

    • In the upper right corner of the Treez interface, ensure that the correct Hardware Location is selected. This is essential for Treez to communicate with your payment devices.

    • You may notice options like "POS" or a specific hardware reference; ensure you're correctly selecting the associated POS location.

  2. Re-run the Sale:

    • Go back to the sales process with the correct hardware location selected.

    • Add items to the cart again and proceed to checkout.

Expected Outcome:

After confirming that the correct card reader is selected and it is online, the payment button should now be clickable and highlighted in green, allowing you to initiate a payment.

Conclusion

If you follow these troubleshooting steps and the issue persists, please reach out to Treez Support for further assistance. We’re here to help!

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