Overview
If a customer’s purchase limit may not be counting towards their limit (or their limit is already met), there are a few key areas to check before reaching out to Treez Support.
These checks can help identify whether draft sales, missing product weight data, or other configuration issues are contributing to the problem.
1. Check for Draft/Saved Sales
Draft or saved sales in SellTreez POS for the same customer can reserve purchase limits, reducing the remaining available limit in the current transaction.
How to Check:
Open SellTreez POS > Upper-right dropdown
Select Saved or Draft sales
Search for the Customer Name for any open Carts that may be contributing to their Purchase Limits
For Live Purchase-limit Metrc syncing States, if the Purchase Limit is not syncing to the amount showing in Metrc -> removing the Customer from the Treez Customer queue and re-adding them can help the limits resync to Metrc.
If this does not, please reach out to Treez Support via [email protected] or Chat for further assistance!
2. Verify Product Weight Data
If a product’s weight is not contributing to purchase limits, confirm that weight information is set at both the Variant and Inventory levels.
Check the Variant
Go to Product Management or Central Catalog.
Search for and select the Variant in question.
Confirm the Weight or Amount field is populated with the correct value.
3. Contact Treez Support
When:
No draft/saved sales are affecting limits, and ->
Weight data is correct at both the Variant and Inventory levels
…then reach out to Treez Support via Chat or [email protected] for further investigation.
Be sure to include:
Customer ID and/or Receipt ID
Store Location that is affected
Affected product(s)
Screenshots of the cart