Manager/Shift Lead - Start of Day
Verify your Terminal is in SEMI Mode when Processing Transactions:
Switch the terminal from SEMI mode to SA mode
Press the Green button to open the main menu
Select 2: Host Totals
Select 2: Host Total Inquiry to view/print batch report
Press 1: Reset Host Totals to close batch
Switch the terminal back to SEMI mode
Reboot the device by holding the yellow key and # key
Verify your Terminals are Connected to your Store Wifi:
To disconnect from WIFI, you must first log in to Admin mode. To access the menu for admin mode:
Select Admin Mode 3. Enter Admin Password 123456A
Scroll down to Tetra Admin
Select Option 3 - Configure WIFI
Select Option 2 - "My Networks"
In "My Networks", select the 'TFI Terminal' network and remove it.
Connect to your Store WIFI and select 'Force Use' and Connect.
Verify your device is in SEMI mode after performing changes
Budtender Payment Processing Guide:
Payment approval status may not always be transmitted back to POS - Always trust the card reader receipt.
If the receipt says APPROVED: The customer was charged
If POS is spinning or stuck:
Click Cancel
Complete sale as Cash
IMPORTANT - Ensure sale is completed for the total tendered (rounded total excluding fee) reflected on the terminal receipt
Reprint receipt: Current Sale > Recent Receipts > Locate Order > Print Receipt
Set the receipt aside for the manager and add notes if necessary
Managers can change method of payment in POS Ticket Adjustment
If unsure:
Check: reporting.myviewonline.com/public/search (bookmark this on all POS stations) or ask a manager to check the payment processor portal
Reminder: Do not retry payments unless you confirm it failed!
General Notes:
Transactions may round up in $5.00 increments
Debit cards only (no credit) — customer must select “Checking”
No tap — insert chip card only
Some cards may not work (internet banks, gift cards, etc.)
If using TFI as backup, keep at least one POS running on it
After long periods of inactivity - terminals may need to be rebooted to register payment requests from POS