Please note: Ensure both payment types and editing/adjusting is enabled for ACH in Config Page > Point of Sale > Payment types
Question:
How do I reconcile a "Paid" via a Stronghold Direct Paylink but is showing as "Unpaid" in Treez?
Answer:
If they payment is already marked as captured in Stronghold, then proceed to marking the ticket as cash and updating payment type in POS Ticket Adjustment.
Steps:
Confirm the transaction (a.k.a., payment) is captured in your Stronghold dashboard.
In the Treez POS, close the ticket as cash, then use the POS Ticket Adjustment to change the payment type to ACH.
If the payment is not authorized in Stronghold and does not exist, then we would not be able to create the charge on their behalf since all the payment information is handled on Stronghold side.