The customer experience is straight-forward for either the SMS Paylink or the integrated eCommerce experience.
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How do my customers pay for their orders using ACH?
When using ACH, how a customer can pay for their order depends on which payment process you choose to configure. There are two ACH payment process options to choose from:
SMS
When a customer places an order on your Treez eCommerce menu or through any Treez-integrated orders partner, they’ll receive a text message from Stronghold containing a link which allows them to pay for their order via Stronghold. With that link, they’ll be able to securely link their bank account for seamless repeat checkout — no account creation required. Once the customer links their account, they’ll simply need to confirm the items and total amount being charged to them, and tap ‘Pay’. Once they click pay, the order total will be authorized.
Stronghold has also added redundant email delivery of paylinks for consumers who have provided their email address in case of SMS delays or disruptions.
eCommerce
The Stronghold bank linking and payment page is embedded into the Payment and Checkout pages of your eCommerce menu and allows customers to authorize payment for orders without ever leaving the Treez menu. Customers can link a new bank account by logging in through their selected banking provider or pay with the tap of a button using a previously linked account. After linking, they’ll simply need to confirm the items and order total, and select ‘Pay Now’. The checkout button text can be configured in Configurations > Config Page > eCommerce > General Requirements.
Do customers need to enter their bank information every time they purchase?
Nope! Customer information is saved in their account, so while they’ll need to log in to their Treez eCommerce account each time they purchase for security reasons, they won’t need to complete the full sign-up process after their first transaction.
Is customer banking information secure?
Yes, confidential customer banking details are not accessible by the dispensary or Treez.
Is there a limit to how much customers can purchase in a single transaction?
Yes, the current bank-to-bank transaction limit for ACH is $999.
How long do refunds take?
Refunds for ACH payments typically take 3-5 business days, depending on the customer's bank.