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How Do I Link AIQ to an Existing Customer?
How Do I Link AIQ to an Existing Customer?
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Written by Treez Admin
Updated yesterday
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Question:

How do I link AIQ to an existing customer?

Answer:

To allow for a more frictionless flow for existing customers, Treez will automatically check if the customer has already opted-in to AIQ loyalty the first time a user navigates to their profile after enabling the AIQ integration in Treez.

User navigates to Customer Profile

Please Note: “Alpine IQ loyalty” = “No” at this point

Treez calls out to AIQ to fetch customer's phone & email

  • IF the customer exists

    • Treez surfaces the message “customer with {x} phone and {y} email has AIQ loyalty account. Link to Treez?”

    • Options = “OK” or “Cancel”

If user selects OK

    • Treez grabs AIQ customer ID and the customer is now linked to Treez

    • “Alpine IQ Loyalty” will now convert to “Yes”

    • Customer is now ready for POS reward redemption

If the user selects Cancel

    • Customer will not be linked to Treez

Important - The message to confirm and link a customer will only populate the first time a user navigates to a customer profile after enabling the AIQ integration.

If Cancel is selected the customer will have to go through membership agreement flow to link their account.

IF the customer does not have an Alpine IQ Profile

  • The customer should scan your Main Sign Up code with their smartphone to sign up.

  • Treez Users should navigate to to their Alpine IQ portal to create a sign up code.

  • This sign up code can also be utilized at the check in desk to create rewards accounts.

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