For accountability purposes, only users who have the ‘Can Perform POS Manager Overrides’ setting enabled on their user profile can approve returns. To enable a user or manager to perform POS overrides, follow the steps below.

Step 1: Navigate to Configurations > User Management

Step 2: Optionally, you can use the search or drop-down menus to quickly find a user or group of users.

Step 3: Open the user’s profile and click on the Edit button on the top left of the card.

Step 4: Toggle on ‘Can Perform POS Manager Overrides’.

Step 5: Save!

When a refund is processed, the list of all enabled users should populate on the screen.