Question:
How do I return a package to a vendor and then reaccept it?
Answer:
Navigate to Inventory Management > Inventory Control
Search for the METRC package tag number and open the package card
Scroll down to the “METRC Information” section and check the fields for accuracy
If the information entered is different than what is supposed to be there you can resolve the issue(s) by following the steps below
How To Resolve:
Perform a Return To Vendor action on the package(s). Directions for this process can be found here: Returns to Vendor in METRC and Treez
Once this has been completed, the client will need to reach out to the vendor and have them correct the erroneous information.
After the vendor corrects the information, they’ll reaccept the package on a new invoice.