Please Note: This article pertains to the METRC Delivery functionality in the Latest Version of Treez, available in:
California
Massachusetts (Adult Use Only)
New Jersey
Nevada
Question:
How do I cancel orders in the METRC Delivery Feature?
Answer:
Skip to:
California
If after an order moves to Out for Delivery, the order cannot be completed for any reason, that order can be canceled in Treez as long as it has not been completed. From inside the group modal, a user can click the desired order and hit the "Cancel Order" button, which will remove the order from the group and cancel it. This action will be reported to METRC automatically, removing the canceled order from its associated ledger in METRC. Removing an order from the METRC ledger in this manner will return all inventory from that order back to the retailer's facility.
All Markets Excluding California
If after an order moves to Out for Delivery, the order cannot be completed for any reason, that order can be canceled in Treez as long as it has not been completed. From the Fulfillment Dashboard, a user can click the desired order and hit the "Cancel Order" button, which will remove the order from Fulfillment and cancel it. This action will be reported to METRC automatically, voiding its associated manifest. Removing an order in the manner will return all inventory from that order back to the retailer's facility.