Treez

Treez Support

TreezPay

TreezPay Portal Overview

How to Update Role Permissions to Gain Access to the TreezPay Portal

How To Add Stores to TreezPay Portal from Your SellTreez POS Dashboard

TreezPay Portal

Step 1: Sign Up and Using OneApp

Step 2: Get Started and Business Information

Step 3: Corporate Information

Step 4: License Information

Step 5: Bank Information

Step 6: Sales Information

Step 7: Owner/Admin Information

Step 8: Confirmation

One centralized application for all TreezPay payment products

One App

Integrated Payments Setup Overview (Card Payments)

TreezPay Configuration & Setup

TreezPay Best Practices & Troubleshooting

Integrated Payments on the POS

Issues with Payment Devices

Information and content to help you work through payments-related issues

TreezPay Troubleshooting Guides

Quick to-do's that help ensure effective payment operations

Payment Devices: Daily Best-Practices

Use this document internally use to help your staff understand, promote, and facilitate cashless payment options in our dispensary.

Promoting Cashless Payments: Best Practices for Dispensary Staff

Information and content to help your staff operate payments effectively

TreezPay Best Practices Guides

TreezPay Reporting & Reconciliation Overview

TreezPay Reporting & Reconciliation

What is Integrated Credit?

TreezPay Integrated Credit Transaction (Text-to-Pay)

Integrated Credit 

Integrated ACH Overview (Online Payments)

What Does the "Awaiting Processing" Status Mean for ACH Paylinks?

Insufficient Balance Warning for ACH Authorized Orders

What does the Authorized badge mean in Fulfillment? (ACH)

How Does TreezPay ACH Work with Integrated eCommerce/Menu Platforms?

Integrated ACH

Important Swifter Updates (Sunset 9/30/2024)

How Can I Increase My Chances of Collecting Funds from a Customer for a Returned Transaction?

What Happens to a Customer Whose Transaction Has Been Returned?

What Are the Ways in Which Treezpay Tries to Reduce ACH Returns?

What are the Timeframes for Responding to ACH Returns and Taking Action?

Are There Fees Associated with ACH Returns, and Who is Responsible for Covering Them?

What is an Acceptable Rate of ACH Returns for My Business?

Can ACH Returns Affect My Business's Reputation or Standing with Banks? How Do I Reduce the Number of ACH Returns?

What Should I Do If I Receive an ACH Return Notification for a Transaction?

Will You Email Me If an ACH Transaction Has Been Returned?

How Do I Know if an ACH Transaction Has Been Returned?

What are the Most Common Types of ACH Returns?

How are ACH Returns Different from Chargebacks in Credit Card Transactions?

Why Do ACH Returns Occur?

What is an ACH Return?

How Can I Collect Payment for a Transaction that Has Been Returned with an ACH Return Code R02?

What is the Meaning of ACH Return Code R02 - Account closed?

Swifter and Treez eCommerce

Troubleshooting Payment Issues with Swifter

Swifter FAQs

Swifter In-Store ACH

Swifter Wallet - Initiate a Payment / Transfer Funds

How Do I Add Our Bank Account to the Swifter Portal to Transfer Swifter Funds into Our Main Account?

Swifter Configuration Guide

Reinstating a Customer on Swifter

How Do I Reinitiate a Payment in the Swifter Portal?

Troubleshooting Swifter Payment Codes

What Should I Do If I Receive a Code on my ACH Orders?

When a Customer Does Not Receive an SMS, How Do We Retrigger the SMS link?

What is the Meaning of ACH Return Code R07 - Customer Revoked Authorization and R08 - Payment Stopped?

Can I Retry this Transaction from the Treezpay Dashboard?

How Can I Collect Funds for a Transaction that Has Been Returned with an ACH Return Code R16?

What are ACH Smart Retries?

How Do I Check if I Have Smart Retries Enabled?

What is the Meaning of ACH Return Code R03 - No Account/Unable to Locate Account and R04 - Invalid Account Number and R20 - Non Transaction Account?

Is There a Time Limit for Retrying ACH Returns Due to an R01 Return Code?

How Should I Handle an ACH Return Due to Insufficient Funds?

How Do ACH Payments Work?

Swifter ACH (Sunset 9/24/2024)

How Do I Display Tips and Fees on my Receipts?

How Do I Enable Tipping on CATM?

TreezPay FAQs

Find answers and get help from Intercom Support and Community Experts

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